Warranty Information

 

Licensed & Insured

TRS is a licensed registered contractor for residential and commercial applications.  ROC 102032 & 102021.  Our licenses certify us to install and wire any type of window covering on a home or business anywhere in the state of Arizona.  We are always in good standing with the AZ ROC and we’ve never had a fine or violation levied again us for any reason.

TRS is completely bonded and insured. In addition to our five year warranty on our installations we are insured for your protection and ours.  All our installation crews work for us with no subcontracting.

TRS Signature Series Motors & Electronics Lifetime Warranty

Tucson Rolling Shutters, Inc. is proud to offer a lifetime warranty on their Signature Series Motors and Electronics.  If these parts fail due to any manufacturer’s defects under normal use we will replace these parts within the lifetime of the product.  This warranty covers Signature Series parts and labor 100% for the first five years after installation of new product or upgrades using these parts.  Beyond five years a motor replacement will only have a current service call rate added for labor.

This warranty will not cover damage caused by Mother Nature, misuse, self installations, or any other outside force not associated with a manufacturer’s defect.   This warranty is only offered to the original purchaser.

Product Warranty

Seller does hereby grant Purchaser, and none other, a Limited Warranty that the Shutters/Screens shall be free from defects in material and workmanship for a period of five (5) years from the date of installation and that the installation performed by Seller be free from defects for the same five (5) years from its initial completion, all subject to normal use and service of the Shutters/Screens.  In the event of defects in material or workmanship, Seller will repair or replace, at his sole discretion, all or any portion of the Shutters/Screens Seller determines to be defective.  In the event of defects of installation, Seller will correct such defects by making such alteration, in place or at its plant, as it deems necessary including, but not limited to, a change in the Shutters/Screens model or method of operation.  As a condition to the above limited warranty, any defective Shutters/Screens shall be made available to Seller free and clear on any and all liens and encumbrances should replacement of the Shutters/Screens be required.

Please feel free to call us with any questions about our warranty or any policies at TRS.  We are an open and honest local company!

Fabric Warranty

We honor the warranty provided by the fabric manufacturer Mermet USA.

Mermet USA Fabric Warranty PDF:

Exterior Fabric Warranty

Interior Fabric Warranty

 

Performance Information

All performance claims made by Tucson Rolling Shutters, Inc. were provided by test results of third party testing labs.  All tests were performed according to proper testing standards and a copy can be provided if requested.

The Exterior Shade and Shutter Association (ESSA) is currently working on a new standardized rating for exterior products.  Chris Trafton TRS VP is currently the Treasurer and one of the original founding board members of the ESSA.  He, along with the ESSA, are actively fighting for recognition by the US Department of Energy for retractable window coverings as a major energy savings product for all homes and businesses.

The first signs of success as members of the ESSA assisted The Lawrence Berkeley National Laboratory with funding from the US Department of Energy for a new window covering website. The site is intended to help raise awareness of efficiency levels offered by window coverings.  A long range plan will include an Energy Star Rating for all exterior window coverings.

Efficient Window Coverings Website

Exterior Shade and Shutter Association Logo